Well, I have a problem with Paypal, this morning, who supposedly cancelled my Individual membership with CSI. I forwarded the email to CSI subscription person (using an onsite address) and then called CSI. The receptionist, even with my confusion with what is happening, was very nice and polite. She forwarded my call to Barry Karr and he’s looking into why it was cancelled by paypal. I didn’t cancel it and I paid in full, so even joining the Student Alliance to start a Freethought Alliance down here shouldn’t have affected it nor should changing bank accounts, with Paypal, should have affected it either since I paid in full back in August. I didn’t mention that last to Barry, because that shouldn’t matter since I already paid in full. Even Barry was polite and helpful too.
I think, elef3u, if you do that you might get some help with your subscription, if you haven’t gotten it already. The phone number and email addresses are on CSI website and aren’t too hard to find. Just contact CSI and forward anything, via email, to them that could help and a phone call wouldn’t hurt either. They are on N.Y. time (EST), so I was able to call a little after 8 a.m. CST., so even if you live in California you could call them before you leave for work in the morning. Anyway, give that a try and I’m sure they will be nice enough to help you. They’re helping me at least.
ACK! That is what happened. When you change bank accounts on Paypal, the system does not know when a subscription has been paid in full, so it goes ahead and cancels a subscription, any and all subscriptions, associated with that bank account for a customer. :( What a pain in the butt! I may have to straighten out several memberships and subscriptions that I paid in full due to this crazy system they have set up. I understand why, but I think there should be a better way of doing this so that things paid in full doesn’t get screwed up on a person.
They sent me info on how to keep this from happening in the future, if I change bank accounts again. Looks like a time consuming process, but probably well worth going through so that you don’t have the headache I am having now, but at least I know no one has tampered with my Paypal account.
Not sure if what I said will help you are not now, elef3u. :(